Returns Policy

You may return new and unused items here, you must notify us within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. (you received an incorrect or defective item, etc.) Returns must be received back at LavenderLime within 28 days of original delivery to customer and in an as new condition. 

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 3 business days), the time it takes us to process your return once we receive it (same day usually, and the time it takes your bank to process our refund request (3 to 5 business days).

If you need to return an item, please visit our returns portal with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order we normally charge a flat rate of £3.75 via courier. For some items and international shipments we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. 



EUROPE - Standard European delivery will cost £13.95 and will be a tracked service with Royal Mail.

Please allow 3-5 business days for arrival in normal conditions.

USA and Canada - Standard International delivery will cost £29.99 and will be a tracked service with Royal Mail.

Please allow 6-7 business days for arrival in normal conditions. 

If you order products from LavenderLime for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that I have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.