Terms and Conditions

Website Terms 

This website is provided by LavenderLime. It is important that you read and understand the terms set out below and by using this website you agree to be bound by them.

Whilst reasonable care is taken to ensure that the information contained on this website is accurate, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time without notice. You must check these terms and conditions for changes each time you intend to use this website. 
We provide this website on an "as is" basis and makes no representations or warranties of any kind with respect to this website or the content contained on it (including any text, graphics, advertisements, links or other item) and disclaim all such representations and warranties. In addition, neither we nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either express or implied as to the condition, quality, performance, accuracy, suitability, fitness for purpose, completeness, or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. 

You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law. 
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website. 

Interruptions And Omissions In This Service 
Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, the Internet is not always a stable medium, and errors, omissions, interruptions of service and delays may occur at any time. As a result, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).

Data Protection Act 1998 (the Act) 
We take the security and privacy of your personal information extremely seriously. 
Personal Data is held on our database either because of orders we have processed or work we have undertaken or are currently engaged in, or because our customers have indicated that they would be interested in receiving material from us about our business and products. To that end we hold client contact details and the history of our client relationship. This allows us to manage our client relationships effectively and target items of interest so that clients do not receive unwanted material through the post. 
In accordance with your rights under the Act, you may request the correction of the personal information held, or request that we cease sending you unsolicited direct marketing materials. 
We do not sell, rent or deal in the personal information we hold.

Intellectual Property
The copyright in this website belongs to LavenderLime. You may not make a permanent copy of or reproduce this website in any form. You may not reproduce or incorporate this website into any other website. You may only print, display or download temporary copies of the content to your computer for your own personal non-commercial use. You may not link to this site, frame it nor purport to sell access to or knowledge of the website or any of our intellectual property without our express consent.

Compliance with laws
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
In particular, you will not use the website or allow the website to be used for any purpose that in our sole opinion:
- infringes any intellectual property rights;
- is in breach of any law, statute or regulation;
- is defamatory, libellous, unlawfully threatening or harassing;
- is obscene, pornographic or indecent;
- contains any virus or other computer programs intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any personal information; or
- is not solicited.
For the avoidance of doubt, we do not monitor, and will have no liability for the contents of, any communications transmitted by virtue of the website.

If any part of our terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Third party links
This website may contain links to third party websites over which we have no control. We assume no responsibility for the content of any third party website. The presence of a link to such a website does not necessarily mean that we endorse that site or have any association with the proprietor of that website.

Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Our website is targeted at United Kingdom residents only. In listing your place of residence and delivery address in our order form, you are representing to us that you are a resident of the United Kingdom. This is a representation on which we rely prior to accepting your offer to purchase our advertised services.

Terms and Conditions of Sale

1.1 In these Conditions the following expressions shall have the following meaning:
1.1.1 “the Company” means LavenderLime and also where the context so permits its assigns and any sub-contractor for the said Company.

1.1.2 “Goods” means the articles or things or any of them described in the Contract
1.1.3 “the Buyer” means the person firm or Company with whom the Contract is made by the Company whether directly or indirectly through an agent or factor who is acting for or instructed by or whose actions are ratified by such person firm or company
1.1.4 “the Contract” means the contract between the Buyer and the Company for the sale and purchase of the Goods, consisting of the Company quotation for the sale or supply of the Goods and any documents referred to therein, these Conditions of Sale, the Buyer’s order for the Goods (but excluding the buyer’s terms of business if included in the order) and the Company’s acknowledgement thereof. 
1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.
1.3 All rights expressly reserved by or granted to us by these Conditions shall be without prejudice to any other rights which we may have from time to time.
1.4 Unless expressly stated otherwise, where rights and decisions are to be exercised or made at our discretion, then we shall be under no duty or obligation to you to justify or provide a reason for the decision.
1.5 Unless expressly stated otherwise, where our prior written consent is required in these Conditions, then we shall be under no obligation not to unreasonably withhold or delay in giving that consent.

2.1 These Conditions shall apply to all Contracts for the sale of Goods by us to you by telephone or through our website to the exclusion of all other terms and conditions including any terms or conditions which you may purport to apply under any purchase order, and no variation of these Conditions shall be binding unless agreed in writing by us and attached hereto. These Conditions set out the entire agreement to the exclusion of all other terms and conditions.
2.2 Our employees or agents are not authorised to make any representations concerning the Goods unless confirmed by us in writing. In entering into a Contract you acknowledge that you do not rely on any such representations which are not so confirmed.
2.3 Where the Goods are to be delivered by installments, each installment shall constitute a separate Contract. Failure by us to deliver any installment shall not entitle you to treat the Contract as not performed by us.
2.4 All specifications, drawings and picture representations on the Website in respect of the Goods are for guidance purposes only. Colours may vary slightly from that shown in pictures and sizing is in accordance with our size chart. Any particulars of prices, weights, dimensions and performance issued by us are approximate only and are not intended to form the basis of any Contract.

3.1 No order submitted by you shall be deemed to have been accepted by us unless and until confirmed by us. All orders are subject to availability and Goods cannot be reserved. We reserve the right to refuse to accept any order placed by you.
3.2 You shall be responsible for ensuring the accuracy of the terms of any order submitted by you (including but not limited to size and quantity) and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with these Conditions.
3.3 If the Goods are to be manufactured or any process is to be applied to the Goods by us in accordance with a specification submitted by you, we shall be able to recover from you all loss, damages, costs and expenses awarded against or incurred by us in connection with or paid or agreed to be paid by us in settlement of any claim for infringement of any patent, copyright, design right, trade mark or other intellectual property rights of any other person which results from our use of your specification. We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EU requirements.
4.1 The price of the Goods shall be our quoted price. All prices and price information was correct at the time of publishing, and are subject to change without notice. The quoted prices are for online or telephone purchases only, .
4.2 We reserve the right, by giving notice to you at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to us, either in line with inflation or for reasons due to any factor beyond our reasonable control, any change in delivery dates, quantities or specifications for the Goods which are requested by you, or any delay caused by your instructions or your failure to give us adequate information or instructions. You will be asked to re-confirm your order at the new price.
4.3 Except as otherwise agreed in writing by us, all prices are given by us are exclusive of delivery, and where we agree to deliver the Goods otherwise than at our premises, you will be liable to pay our charges for transport, posting, packaging and insurance.
4.4 The price is inclusive of any applicable value added tax which you shall automatically be liable to pay to us. Any changes in the rate of value added tax will result in an automatic change in our quoted prices.
4.5 We reserve the right to alter the specification of products as necessary and offer an equivalent or better product in the event of stock anomalies.
4.6 Whilst every effort has been made to represent the true likeness of a products colour, variations may occur in printing processes or PC/laptop screens. We therefore cannot guarantee that colours will appear exactly as seen on your PC/laptop screen or printed kit designs. 

5.1. Cleared payment for Goods is due in full before Goods are dispatched.
5.2 In respect of all orders made on the Website, payment shall be made automatically through Paypal.
5.3 Where any payment remains outstanding by the due date we reserve the right to charge you interest (as well after as before any judgment) on the amount unpaid, at the rate of 3% per annum above Natwest Bank plc base rate from time to time, accruing pro rata on a daily basis until payment is made in full and in the event that any overdue payment is passed by the Company to a third party for collection the Company is entitled to charge a further 5% on such overdue payment in addition to any other interest accrued or accruing and to any legal charges payable 
5.4 Without prejudice to any other right of the Company, the Company reserves the right to withhold delivery of all goods to the customer if any sum owing to the Company from the Customer is overdue until such sum is paid in full together with any interest due thereon.
5.5 The Company reserves the right to negotiate independent settlement terms for any new accounts or where special circumstances prevail. These terms to be confirmed in advance.
5.6 Each invoice is separate and constitutes a separate contract between us. Where you fail to pay an invoice in accordance with our terms we reserve the right to refuse any further orders you place. Further, where more than one invoice is outstanding we will be entitled, in our discretion, to recover the full amount of all invoices which are outstanding at any one time.
5.7 If the Goods are delivered in installments the Company shall be entitled to invoice each installment as and when delivery thereof has been made and payment shall be due in respect of each installment whereof delivery has been made notwithstanding non delivery of other installments or other default on the part of the Company.
5.8 If upon the terms applicable to the Contract the price shall be payable by installments or if the Buyer has agreed to take specified quantities of Goods at specified times a default by the Buyer in the payment of any due installment or the failure to give delivery instructions in respect of any quantity of Goods outstanding shall cause the whole of the balance of the price to become due forthwith.
5.9 The price of the Goods shall be due in full to the Company in accordance with the terms of the Contract and the Buyer shall not be entitled to exercise any set off lien or any other similar right or claim.

6.1 You shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery.
6.2 Any dates quoted for delivery of the Goods are approximate only and we shall not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be a term of the Contract unless previously agreed in writing by us. We may deliver the Goods in advance of the quoted delivery date upon giving you reasonable notice.
6.3 If we fail to deliver the Goods (or any installment) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.
6.4 If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery then we reserve the right 
6.4.1 to store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage; or
6.4.2 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) and where payment has been received by us in advance, account to you for the excess over the price under the Contract or charge you for any shortfall below the price under the Contract.

7.1 Risk of damage to or loss of the Goods shall pass to you in the case of Goods to be delivered otherwise than at our premises, at the time of delivery or, if you fail to take delivery of the Goods, the time when we have tendered delivery of the Goods.
7.2 Notwithstanding delivery and the passing of risk in the Goods (from us to you) or any other provision of these Conditions, the legal and equitable legal title and ownership in the Goods shall not pass to you until we have received in cleared funds payment in full of the price of the Goods.
7.3 Until such time as the legal title and ownership in the Goods passes to you (and provided the Goods are still in existence and have not been resold) we shall be entitled at any time to require you to deliver up the Goods to us and, if you fail to do so forthwith, to enter upon any premises where the Goods are stored and repossess the Goods.

8.1 Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by the applicable law. Where the Goods are sold to a person dealing as a consumer, we warrant that the Goods are of satisfactory quality and fit for their normally intended purpose.
8.2 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976, as amended) these Conditions do not affect your rights under law. Further information on your legal rights can be obtained from Trading Standards or Citizens Advice Bureau.
8.3 Except in respect of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law or under the express terms of the Contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence or our employees, agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by you, and our entire liability under or in connection with the Contract shall not exceed the price of the Goods, except as expressly provided in these Conditions.

9.1 If you make any voluntary arrangement, become bankrupt, insolvent or commit any other act of bankruptcy, we reserve the right to cancel the Contract or suspend any further deliveries under the Contract without any liability to you, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

10.1 We will not be liable to you or be deemed to be in breach of contract by reason of delay or failure to perform any of the Company’s obligations if the delay or failure is due to act or cause beyond our reasonable control.
10.2 These Conditions do not purport to confer a benefit on any third party.
10.3 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the other’s principal place of business.
10.4 No waiver by us of any breach of the contract by you shall be considered as a waiver of any subsequent breach of the same or any other provision.
10.5 If any provision of these Conditions are held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remainder shall not be affected.
10.6 The Contract and these Conditions shall be governed by the laws of England, and you agree to submit to the exclusive jurisdiction of the English courts.
10.7 We reserve the right to monitor and record telephone calls our staff receive and make in order to monitor staff performance and ensure the highest service possible to our customers.

11.1 The sale of Goods under this contract are subject to the Consumer Protection (Distance Selling) Regulations 2000 (“the Regulations”). Accordingly, if for any reason you are unhappy with the Goods, you have the right to cancel your order at any time within seven working days of us notifying to you our acceptance of your order.
11.2 If you wish to cancel:- 
11.2.1 before the Goods are despatched, you are asked to contact us by email or phone as soon as reasonably possible. 
11.2.2 after the Goods are despatched, please return the Goods to us (in the condition which they were received by you) indicating whether you require an exchange or refund. 
Please refer to our Returns policy for additional details on charges.
11.4 Subject to clauses 11.2 and 11.3 above, in some instances where we have obtained the Goods from a third party supplier, we incur a re-stocking fee upon returning Goods. You agree to pay any re-stocking fee we may incur in returning your order. In no event will the cost of the re-stocking fee be more then the price of the Goods. We reserve the right to deduct any charges we incur before refunding the balance to you or seek to recover any shortfall from you.
11.5 Please note that this right of cancellation does not apply where Goods are specifically made to your specification or personalised at your request.

12.1 You have the right to return your goods within fourteen days of receiving your order as long as you notify us via our returns portal. Whilst customers are required to pay for the return of goods, LavenderLime will refund the cost of any return of faulty goods up the the cost of second class sign for post with the Royal Mail.